You do not need to know the treatment name before booking. If the visit is routine, choose a time through the portal. If symptoms feel urgent or you are unsure what to select, call reception and describe what has changed.

Reception can help you decide whether the portal is suitable, what information to bring and whether the dentist may need extra time to assess the concern.

Use the portal for routine bookings such as a check-up, clean or planned review.
Call reception first for pain, swelling, trauma, bleeding, a knocked-out tooth, or a broken tooth.
Tell reception if you are nervous, have timing limits, or are unsure which appointment type fits.
Bring relevant records, X-rays, health fund details, medical updates or medicine information if you have them.